SMS Privacy Policy

Overview

Talbot Health Services ("Talbot," "we," "us," or "our") values your privacy and is committed to protecting the personal data you supply when you opt in to our SMS/MMS text messaging program. This SMS Privacy Policy describes our practices for collecting, using, sharing, and securing information tied to our messaging services. For details on how we manage protected health information under HIPAA, please see our separate Privacy Policy and HIPAA Notice of Privacy Practices.

Data We Collect

When you enroll in the Talbot Health Services text messaging program, we may gather the following:

• Mobile number -- Required to deliver and receive text messages.
• Name -- If provided, used to personalize messages.
• Consent records -- Documentation of your opt-in, including the date, time, and method of consent.
• Carrier metadata -- Your mobile carrier name and message delivery data needed for service functionality.

How We Use This Data

Information gathered through our text messaging program serves the following purposes:

• Delivering appointment reminders and treatment-related notifications via SMS/MMS
• Answering your service-related inquiries and support requests
• Sending program updates and recovery wellness information
• Reviewing messaging patterns to enhance our program and services
• Building new features and improving overall service quality

Sharing Your Data

We may share your data only under these narrow circumstances:

• Service vendors -- With third-party providers that help operate our messaging platform, bound by strict confidentiality agreements.
• Legal requirements -- When compelled by law, regulation, legal process, or enforceable government request.
• Corporate transactions -- In connection with a merger, acquisition, or asset sale, with continued privacy safeguards for your data.

Your Options

You maintain full control over your enrollment. You may leave the messaging program at any time by:

• Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us
• Calling us at 1.833.762.1013
• Emailing us at clinic@talbothealthservices.com

You will receive one final confirmation text acknowledging your opt-out request. No additional messages will be sent unless you re-enroll.

Security Measures

We employ appropriate technical, administrative, and physical safeguards designed to protect your personal data from unauthorized access, modification, or disclosure. While no electronic communication method is completely impervious, we continually evaluate and strengthen our security posture.

Minors' Privacy

Our text messaging services are not designed for individuals under the age of 13. We do not intentionally collect data from children under 13 through this program. If we learn that such data has been inadvertently collected, we will delete it promptly.

Updates to This Policy

We may revise this SMS Privacy Policy at any time. When we do, we will update the "Last updated" date at the top of this page and publish the revised version on our website. Your continued participation in the messaging program after changes are posted signifies your acceptance of the updated terms.